FAQs

What are the arrangements for emergency appointments during Practice opening hours?

During normal Practice hours you will have access for dental emergencies. The cost for this will be £30 for initial assessment provided you’ve had an examination with us in the last year.

Denplan patients will receive all initial emergency treatment without a fee.

What happens if I have a dental emergency outwith practice opening times?

For a dental emergency, such as severe pain, abnormal swelling, excessive bleeding, and trauma. Both Denplan and Pay as you go patients may call NHS 111.

Alternatively the Practice will be operating an extensive out of hours service for both Denplan & pay-as-you-go patients by arrangement.

Denplan patients who have taken out the supplementary insurance will have exclusive access to the Denplan emergency helpline.

What happens if I have an existing dental / medical plan through my work? 

We would recommend that you move to a Private pay-as-you-go patient, and claim the cost of treatment back. 

Cancellation Policy

In order to ensure the efficient operation of our practice, as well as to accommodate the needs of all of our patients, the following cancellation policy has been adopted:

Notice Period: Patients are kindly requested to provide a minimum of 24 hours’ notice when cancelling or rebooking an appointment. This allows us sufficient time to offer the appointment slot to another patient in need of dental care.

Cancellation Fee: A cancellation fee of £2 per minute will be applied for appointments that are cancelled or rescheduled with less than 24 hours’ notice. This fee is intended to cover a portion of the time reserved for your appointment and the associated costs incurred by the practice.